Troubleshooting

Please choose one of the options below to get the specific troubleshooting guide for your SIM and device.

What is your device (OS)?

• 

  iOS

  
• 

  Android

  

iOS Devices

• Toggle Airplane mode On => Off.
• Make sure the Profile is successfully installed (Settings > General > VPN & Device Management)
• Restart your phone.
• Remove and re-insert the SIM card.

Android Devices

• Toggle Airplane mode On => Off.
• Make sure that the APN (Access Point Name) settings are accurate.
• Restart your phone.
• Remove and re-insert the SIM card.