My eConnect

Set Up is Super Easy!

Setting up our SIM card is 3 easy steps.
Your SIM is already pre-activated and is ready to use!

APN Infomation

APN soracom.io
Username econnect
Password econnect
Authentication type CHAP or PAP

Step 1 Install Our App “eConnect Japan”

Our Mobile App allows you to set up your SIM much easier without Internet connection, so we highly recommend you to install the App before you come to Japan.

  • eConnect Japan App (iOS)
  • eConnect Japan App (Android)
  • * Requires iOS 8.0 or later / Android 4.0.3 or later
    (For those that cannot install our App due to the iOS / Android version, Please see Manual Set Up)
  • * Internet connection is required

For those who did not buy the SIM directly from our website

Simple registration is required to set an activation date for your SIM. Please follow the instructions on our Mobile App or My eConnect (Web App).


Step 2 Insert Your SIM into Your Device

  1. Turn your device off
  2. Insert your SIM card into your device
  3. Turn your device back on

Step 3 Set the APN through Our App

Launch our App and follow the instructions.

  • For those that cannot install our App due to the iOS / Android version, Please see Manual Set Up.
  • For other devices such as Windows phone / Mobile Hotspot, please follow their own APN settings method.
  • You can also use our Web App My eConnect to check data balance, make to ups, just like our Mobile App.

Troubleshooting

  For iOS Devices

  • Turn Airplane mode on and off might help in some cases
  • Reset network settings (Settings > General > Reset > Reset Network Settings)
  • Set the APN again
  • Restart the device
  • Passcode is the same as the unlock code for your iOS device unless set specifically.

  For Android Devices

  • Turn Airplane mode on and off might help in some cases
  • Create a new APN again
  • Restart the device
  • (Changing “Preferred network type” to 3G might help in some cases)
  • (Turning “Enhanced 4G LTE Mode” off might help in some cases)

Full Control of Your SIM with Our Mobile App!

Check Your Data Balance, Get Notifications on Your Data Usage, Make Top Ups, Easy APN Settings, and Much More!

eConnect Japan App

eConnect Japan

Get eConnect Japan App!