Troubleshooting

Please choose one of the options below to get the specific troubleshooting guide for your SIM and device.

What is your device (OS)?

• 

  iOS

  
• 

  Android

  

iOS Devices

• Turn Airplane mode On ⇒ Off
• Make sure Profile is installed (*Settings > General > VPN & Device Management*)
• Restart the phone
• Re-insert the SIM Card

Android Devices

• Turn Airplane mode On ⇒ Off
• Make sure APN (Access Point Name) is correctly set
• Restart the phone
• Re-insert the SIM Card