Troubleshooting

Please choose one of the options below to get the specific troubleshooting guide for your SIM and device.

What is your device (OS)?

iOS Devices

  • Turn Airplane mode on and off might help in some cases
  • Reset network settings (Settings > General > Reset > Reset Network Settings)
  • Set the APN again
  • Restart the device
  • Passcode is the same as the unlock code for your iOS device unless set specifically.

Android Devices

  • Turn Airplane mode on and off might help in some cases
  • Create a new APN again
  • Restart the device
  • (Changing “Preferred network type” to 3G might help in some cases)
  • (Turning “Enhanced 4G LTE Mode” off might help in some cases)