My eConnect

Manual Set-Up Guide

Setting up our SIM card is 2 easy steps.
Your SIM is already pre-activated and is ready to use!

Step 1 Insert Your SIM into Your Device

  1. Turn your device off
  2. Insert your SIM card into your device
  3. Turn your device back on

Step 2 Set the APN

For Mobile WiFi Router, etc.

Set the following APN information on your device.

APN soracom.io
Username econnect
Password econnect
Authentication type CHAP or PAP

For iOS Devices

* Internet connection is required

For iOS7 or later

  1. Open the link below in Safari
    Install APN profile (For iOS7 or later)
  2. "Tap "Install" in the "Install Profile" screen.
    (If it asks for Passcode, it should be the same as the unlock code for your device unless specifically set)"

For other iOS devices

  1. Open the link below in Safari
    Install APN profile (For iOS6 or earlier)
  2. "Tap "Install" in the "Install Profile" screen.
    (If it asks for Passcode, it should be the same as the unlock code for your device unless specifically set)"

Troubleshooting

  • Turn Airplane mode on and off might help in some cases
  • Reset network settings (Settings > General > Reset > Reset Network Settings)
  • Set the APN again
  • Restart the device
  • Passcode is the same as the unlock code for your iOS device unless set specifically.

For Android Devices

  1. Go to Settings > Wireless & networks > Cellular networks > Access Point Names
  2. Create a new APN
  3. Enter the below APN information and save it
APN soracom.io
Username econnect
Password econnect
Authentication type CHAP or PAP

Troubleshooting

  • Turn Airplane mode on and off might help in some cases
  • Create a new APN again
  • Restart the device
  • (Changing “Preferred network type” to 3G might help in some cases)
  • (Turning “Enhanced 4G LTE Mode” off might help in some cases)