My eConnect

Set-Up Guide - iOS

Setting up our SIM card is 4 easy steps.
Your SIM is already pre-activated and is ready to use!

Step 1 Install Our App “eConnect Japan”

Our Mobile App allows you to set up your SIM much easier, so we highly recommend you to install the App before you come to Japan.

  • * Requires iOS 9.0 or later
    (For those that cannot install our App due to the iOS version, Please see Manual Set Up)
eConnect App Icon

Step 2 Register Your SIM

Please register your SIM before leaving to Japan.

Open our mobile app

Tap "Register SIM Card".

Open our mobile app

Register your SIM on the mobile app

  1. Tap the camera icon and scan MSISDN and Serial Number
  2. Tap "Register"
Register your SIM on the mobile app Register your SIM on the mobile app Register your SIM on the mobile app

Enter your information

Enter your name and email address.
* The information is used for email notifications.

Enter your information

Select a data plan

Choose a data plan.
* The available options depend on the SIM you purchased.

Select a data plan

When to activate your SIM

You can choose to activate it right now or to set a future date for its activation.

Set an activation date

  1. Tap "Plan Start Date"
  2. Tap "Future Date" and tap the cell right below
  3. Select a date when you would like your SIM to be activated
When to activate your SIM When to activate your SIM When to activate your SIM

Complete registration

Tap "Submit".

Complete registration

Step 3 Insert Your SIM into Your Device

  1. Turn your device off
  2. Insert your SIM card into your device
  3. Turn your device back on

Step 4 Configuration

Open this link on Safari.
Please make sure Safari app is up and running on your phone.


Start installing configuration

Tap "Install".
* Disregard the Not Signed wording.

Start installing configuration

Enter Passcode

Enter your passcode if asked.
* Unless set specifically, the passcode is normally the same as your unlock code.

Enter Passcode

Install the profile

Tap "Install".
* Do not worry about the warning.

Install the profile

Done!

Tap "Done".
Set up is now completed.

You should be able to use your SIM from now on.

Done!

After Use

After leaving Japan, you will need to remove our APN profile in order to use your original SIM.
(Settings > General > Profile)

Please check the APN Uninstall Guide for more information.

Troubleshooting

  • Turn Airplane mode on and off might help in some cases
  • Reset network settings (Settings > General > Reset > Reset Network Settings)
  • Set the APN again
  • Restart the device
  • Passcode is the same as the unlock code for your iOS device unless set specifically.