My eConnect

Set-Up Guide - Android

Setting up our SIM card is 4 easy steps.
Your SIM is already pre-activated and is ready to use!

Step 1 Install Our App “eConnect Japan”

Our Mobile App allows you to set up your SIM much easier, so we highly recommend you to install the App before you come to Japan.

  • * Requires Android 4.0.3 or later
    (For those that cannot install our App due to the Android version, Please see Manual Set Up)
eConnect App Icon

Step 2 Register Your SIM

Please register your SIM before leaving to Japan.

Open our mobile app

Tap "Register SIM Card".

Open our mobile app

Register your SIM on the mobile app

Enter MSISDN and Serial Number of your SIM.
* They can be automatically entered if the SIM is already inserted.

If your SIM is already inserted

  1. Tap "GOT IT" after reading the dialogs
  2. Tap "ALLOW"
  3. Tap "YES"
Register your SIM on the mobile app Register your SIM on the mobile app Register your SIM on the mobile app

Enter your information

Enter your name and email address.
* The information is used for email notifications.

Enter your information

Select a data plan

Choose a data plan.
* The available options depend on the SIM you purchased.

Select a data plan

When to activate your SIM

You can choose to activate it right now or to set a future date for its activation.

Set an activation date

  1. Change "Plan Start Date" to "Future Date"
  2. Select a date when you would like your SIM to be activated
When to activate your SIM When to activate your SIM When to activate your SIM

Complete registration

Tap "Submit".

Complete registration

Step 3 Insert Your SIM into Your Device

  1. Turn your device off
  2. Insert your SIM card into your device
  3. Turn your device back on

Step 4 Configuration

Go to APN Settings

  1. Launch our mobile app and tap "Set the APN"
  2. Tap "OPEN SETTINGS"
  3. Tap "Access Point Names"
Go to APN Settings Go to APN Settings Go to APN Settings

Create a new APN

Tap Add button in ActionBar.

Create a new APN

Edit Access Point

Enter the folloing values in the corresponding section.

Edit Access Point Edit Access Point
APN soracom.io
Username econnect
Password econnect
Authentication type CHAP or PAP

Save the APN

Open the menu and tap "Save".

Save the APN Save the APN

Select the APN

Tap the APN you just created and saved.
Set up is now completed.

You should be able to use your SIM from now on.

Select the APN

Troubleshooting

  • Turn Airplane mode on and off might help in some cases
  • Create a new APN again
  • Restart the device
  • (Changing “Preferred network type” to 3G might help in some cases)
  • (Turning “Enhanced 4G LTE Mode” off might help in some cases)